ISO 9001:2008 STANDARD IMPLEMENTATION ANALYSIS IN BUSINESS ADMINISTRATION DEPARTMENT OF MANADO STATE POLYTECHNIC

Watania, Kezia Dice (2016) ISO 9001:2008 STANDARD IMPLEMENTATION ANALYSIS IN BUSINESS ADMINISTRATION DEPARTMENT OF MANADO STATE POLYTECHNIC. Mahasiswa thesis, Politeknik Negeri Manado.

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Abstract

The purpose of this study is to analyze how Business Administration implements ISO 9001:2008 standard in order to meet the academic, professional and society’s expectations. ISO is an international standard that gives requirements for an organization related to its quality management system which focuses on meeting customer expectation and delivering customer satisfaction. So, it is important for the Business Administration of Manado State Polytechnic to truly implement this standard in the best way. This study uses qualitative methodology, where it describes the problems faced in the field of study, analyze the problems and compare them with the existing theories. In order to get the data needed for this study, the writer uses data collection tools such as observation, interview and literature analysis. The writer observed the field of study and prove it with photographs, then the writer interviewed 5 persons, they were the head of department, the secretary of department, one staff and two students. In this study, the type of data used are primary and secondary data. The results of this study show that the implementation of ISO 9001:2008 in Business Administration Department is not yet in line with the expectation, because some supporting facilities and infrastructures as well as the educational service and process are not yet qualified from the standard. Keyword: ISO 9001:2008, Implementation, Customer’s Expectation, Analysis

Item Type: Karya Ilmiah (Mahasiswa)
Uncontrolled Keywords: ISO 9001:2008, Implementation, Customer’s Expectation, Analysis
Subjects: C Business Management and Administration > CE Tesis. Disertasi dan Skripsi
Divisions: Niaga > Jurusan Administrasi Bisnis
Depositing User: Operator
Date Deposited: 09 Dec 2017 11:04
Last Modified: 09 Dec 2017 11:04
URI: http://repository.polimdo.ac.id/id/eprint/1200

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