Similiarity Check : PERSEPSI TAMU TERHADAP INDUSTRI HOTEL

Gigir, Krestian and Takaendengan, Mita Erdiaty and Warokka, Margaretha (2016) Similiarity Check : PERSEPSI TAMU TERHADAP INDUSTRI HOTEL. JURNAL HOSPITALITI DAN PARIWISATA, 3 (2). ISSN 2354-8355

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2016 Juli Vol 3 No 2 JURNAL HOSPITALITI DAN PARIWISATA PERSEPSI TAMU TERHADAP INDUSTRI HOTEL.pdf

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Similiarity Check 2016 Juli Vol 3 No 2 JURNAL HOSPITALITI DAN PARIWISATA PERSEPSI TAMU TERHADAP INDUSTRI HOTEL.pdf

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Official URL: https://jurnal.polimdo.ac.id/index.php/pariwisata/...

Abstract

Guest Perception of the hotel. The South Minahasa Regency development has affected the hotel industry. Many events and tourism promotion makes this region began to be visited by guests. Hotel industry is competing to sell his product to prospective guests. Therefore a perception greatly affects the guests to decide to stay at a hotel.Perception is one response to an experience that happened to an object and events with the help of his sense. Guest is the one who come to the hotel either stay or not to stay in a temporary time. Hotel industry is the tourism industry which provides accommodation facilities as well as foods and beverages, hospitality to guest and commerciality run.The analysis used in this research is a qualitative analysis, support by data that is both quantitative, by using analysis of likert, as well as the criteria for the interpretation of scores.The result is of a general perception are Hotel Sutanraja Amurang excellent facilities with a percentage of 95 %, and in terms of services is quite with a percentage of 60 %. Shiera Villa & Restoran Amurang with quite enough with the percentage of 49 %, and service to the guests is quite well with percentage of 78 %. For Hotel Prince Amurang facilities as less well with percentage of 33 %, and services are classified as less well with the percentage of 27 %.The result suggested the hotel industry in South Minahasa Regency, that need to improve the facilities in accordance with the type of hotel, improvement of human resource, and improving the quality of service to guests at the hotel.

Item Type: Article
Subjects: E Hospitality and Tourism > ED Karya Ilmiah
Divisions: Niaga > Jurusan Pariwisata
Depositing User: Mr Raymond Walintukan
Date Deposited: 15 May 2023 07:55
Last Modified: 15 May 2023 07:55
URI: http://repository.polimdo.ac.id/id/eprint/3040

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