Examining the implementation of ISO 9001 in Indonesian construction companies

Willar, Debby and Coffey, Vaughan and Trigunarsyah, Bambang (2015) Examining the implementation of ISO 9001 in Indonesian construction companies. The TQM Journal, 27 (1). pp. 94-107. ISSN 1754-2731

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Purpose – The purpose of this paper is to examine the implementation of quality management systems (QMSs) of Grade 7 (G-7) Indonesian construction companies. This includes the initial motives that have driven the development of QMSs, barriers to effective QMS implementation, the current practice and integration of QMS-ISO 9001 principles and elements, and the performance of contractors implementing such QMSs. Design/methodology/approach – A survey was conducted involving 403 respondents (Quality Management Representatives, Managers, and Project and Site Engineers) from 77 G-7 as well as ISO 9001 certified Indonesian construction companies. Findings – The main motive for G-7 contractors in establishing and implementing ISO 9001 based QMSs are identified as being to effectively and efficiently control project activities. Respondents apparently do not often experience problems related to QMS implementation. However, issues of management attitude and purpose are identified as barriers that may affect effective QMS implementation. The study highlights the ISO 9001 principles and elements that still require to be more critically applied by G-7 contractors in order to fully implement and improve their current QMS effectiveness. The findings also suggest that, although certified, many G-7 contractors have not yet achieved a satisfactory level of performance to be truly competitive in global markets outside Indonesia. Originality/value – To date, only limited research has been conducted into the application of ISO 9001 in the Indonesian construction industry. The research findings reinforced the value of pursuing more effective QMS implementation. They also support current attempts to introduce ISO 9001 QMSs to a much wider base of Indonesian construction companies, particularly small and medium sized contractors and builders.

Item Type: Article
Uncontrolled Keywords: Indonesia, ISO 9001, Construction companies, QMS implementation
Subjects: I Building Construction > ID Karya Ilmiah
Divisions: Teknik > Jurusan Teknik Sipil
Depositing User: Samuel Johannes
Date Deposited: 22 Jun 2016 15:17
Last Modified: 29 Nov 2016 13:27
URI: http://repository.polimdo.ac.id/id/eprint/45

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